customer service award - Birds & Beans

Thursday, November 15, 2012

Ok so I'm not really giving Birds & Beans a physical award, but I have to tell you this place just upped its customer service a notch.

Last week I got a message on Facebook from Madeleine, the owner of Birds & Beans, asking me if I had purchased decaf coffee beans that day. The first thing I thought was: "How on earth did she know that? She wasn't in the store when I was there!" I replied yes, that I had in fact bought decaf. Well it turns out the decaf I bought was mislabelled: it was actually caffeinated. I had a latte when I went in to get the beans and after awhile my veins were telling me that it wasn't decaf, so must have been the same batch.

Anyhow, Madeleine offered to switch it for me. I offered to come in the next day to make the switch, but instead, she drove it to my house. On a Friday night.

I say whaaa?

That, my friends, is customer service.

I asked her how she knew I had bought decaf beans that day and she told me she went through the receipts, found the times that the decaf buyers were in the cafe and then went to the security camera to see who was there at that time. I had been conversing with her on Facebook earlier in the year about making an almond milk latte, so she recognized me and had my information already (plus I'm in there all the time). Nothing like a little investigative research to get the job done!

So thanks to Birds & Beans I wasn't up all hours of the night with a baby as a result of drinking full-caf coffee. My veins thank you.

1 comment:

  1. Wow. I'm going to have to show this post to the gals where I work. That's truly amazing service.


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